- Apply advanced subject matter knowledge to business issues and serve as a subject matter expert for business application systems
- Investigate and troubleshoot application problems, liaising with business, vendors, and IT groups for timely resolution
- Contribute to new ideas, methods, and processes for supported business units
- Provide guidance to Business Analysts and other IT staff
- Support merge back / TTS emulators
- Review reports including test bookings, failed bookings, and QA reports
- Write and maintain application support documents
- Provide occasional after-hours support during implementations
- Provide on-call support as required
- Perform other duties assigned by management

Requirements

- Minimum 2 years’ experience in an application support role
- Minimum 2 years’ experience in a technical support role
- College or University degree or certificate in Computer Science or equivalent in an IT related field
- Good knowledge of Microsoft Suite of products
- Strong conceptual, analytical, and problem-solving skills
- High level of personal energy and ability to maintain that activity level under conditions of time, pressure and stress
- Sensitivity to and skilled in satisfying customer needs and concerns
- Excellent communications skills,



both written and verbal
- Very positive knowledge of travel systems
- Ability to provide occasional after-hours support, including evenings and weekends, during implementations
- Ability to provide on-call support as required

Demonstrates expertise in application support and technical troubleshooting, with a strong focus on customer satisfaction and effective communication. Capable of providing after-hours and on-call support while maintaining high energy levels under pressure.

Highest-signal resume keywords

- Application Support
- Technical Support
- Microsoft Suite
- Travel Systems Knowledge
- Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

- Application Support
- Technical Support
- Troubleshooting
- Report Review
- Documentation Writing

Soft Skills

- Analytical Skills
- Communication Skills
- Customer Sensitivity
- Energy Management
- Stress Management

Certifications & Qualifications

- College Degree in Computer Science
- IT Related Certificate

Industry Keywords

- Business Application Systems
- After-Hours Support
- On-Call Support
- QA Reports
- Test Bookings

#J-18808-Ljbffr

📌 Application Support Analyst (Toronto)
🏢 Jobtailor
📍 Toronto