Support global customers as a Technical Customer Success Specialist at Haivision. Blend your technical skills with customer engagement to enhance user experience with broadcast solutions. This role involves onboarding customers and providing ongoing technical assistance to help them optimize Haivision's video solutions.

You will be expected to work flexible hours, including nights and weekends, and to travel occasionally for onsite support. Engage proactively with clients to ensure they succeed in their projects. Key Responsibilities:

- Configure and troubleshoot systems both onsite and remotely
- Document customer interactions and issues in Salesforce
- Collaborate with teams to resolve technical challenges
- Deliver training and develop best practice materials
- Provide onsite support for critical customer issues Requirements:
- 3+ years in technical support or solutions engineering
- Expertise in video distribution and IP networking
- Solid analytical skills and troubleshooting capabilities
- Willingness to adapt to new technologies and processes
- Ability to work non-standard hours and travel as needed Maximize customer satisfaction through technical support and training at Haivision.

📌 Technical Customer Success Specialist (Montreal)
🏢 Haivision
📍 Montreal