Pay or shift range: $28.33 CAD to $43.79 CAD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description Posting Date : August 7, 2026

Closing Date Internal:

August 13, 2026

Closing Date External:

August 21, 2026

Vacancy Status:

ExistingVacancy

Position Type:

Permanent Part Time

Purpose Of The Role Under the direction of the Administrator Volunteer Services, the Volunteer Services Assistant supports system-wide volunteer services of the London Public Library, assisting with the recruitment, training, and day-to-day activities of the volunteers to meet London Public Library’s ongoing needs. This position serves as a key customer service point of contact with members of the public interested in volunteering with the London Public Library.

Key Accountabilities Working under the direction of the Administrator, Volunteer Services, this position:

Volunteer Recruitment and Selection

Receives and responds to inquiries relating to volunteer opportunities

Assists with the selection process, ensuring all processes are aligned with sound human resource practices and Library policy.

Evaluate volunteer applications to identify qualified candidates.

Screens potential candidates for desirable qualifications and to ensure candidates understand the volunteer position

Participates in Interviews when required

Prepares written offers of acceptance for volunteer positions

Assists in providing orientation to current volunteers.

Assists with training of volunteers

Assists with building teamwork among the volunteers and between the volunteers and Library staff and reports concerns as needed

Collaboratively works to develop and implement a meaningful Volunteer Recognition Program.

Complies with the Collective Agreement and Library policies and procedures relating to union work. Seeks guidance when new opportunities have been identified.

Promotes and represents the Library in the community at volunteer fairs and other opportunities as they arise

Works with union and non-unionized staff on administering and supporting the Library’s volunteer services program.

Day-to-day Operations

Maintains accurate and up-to-date confidential volunteer records.

Works with the Administrative Assistant to organize and coordinate volunteer schedule

Works with the Administrative Assistant to maintain volunteer database, ensuring accuracy and completeness of information.

Ensures the provision of exceptional internal and external customer service by responding to all requests in a timely manner.

Provides input into the development,



and implementation of volunteer operational processes to ensure efficiency and effectiveness.

Assists in gathering feedback and evaluation, written and oral, from volunteers and Library staff

Assists with communication to keep volunteers apprised of program goals and other pertinent Library information.

Assists in creating a team environment which fosters and develops high performance and effective working relationships.

Assists in building support for Library strategic plan and departmental goals/objectives

Continually looks for opportunities to improve and maximize the efficiency and effectiveness of Volunteer Services.

Other

Keeps current in the area of Volunteer Management through continuing education, attendance at conferences and workshops, participation in professional associations, and by reading professional literature to enable the library to be an early adapter of key and appropriate Volunteer Management ideas, programs and processes.

Performs other related duties as assigned.

Qualifications Education Successful completion of a two-year post-secondary education in related field. Courses in human resources or volunteer management foundation would be an asset.

Experience

Two years of experience in working in volunteer services.

Exceptional oral and written communication and presentation skills, including public speaking ability.

Experience in a unionized environment is an asset.

Ability to work with many different age groups.

Excellent computer skills including proficiency with Microsoft Word, Excel, and Power Point.

Key Competencies: Knowledge, Skills, and Abilities Behavioural Exceptional customer service focus.

Excellent speaking and written communication skills.

Computer literate with experience managing databases.

Superior interpersonal skills and the ability to influence others and build beneficial relationships with key stakeholders.

Demonstrated ability to work independently and collaboratively in a team environment.

A self-starter who incorporates creativity and innovation into job performance.

Leadership

Able to work with a large team, both in person and remotely,

Seeking out the appropriate training and support for the various volunteer roles





Foster the relationships of union staff and volunteers to integrate volunteers in various departmental and branch teams.

Taking of immediate feedback of staff and volunteers to guide future support and training.

Technical

Demonstrated experience in utilizing a variety of software and database tools (e.g. Excel, Word)

Experience with volunteer management/ contact management systems, preference to the Better Impact system

Other

Valid driver’s license.

Working Hours

Part-time work up to 20 hours per week.

Availability to work evening and weekend hours to participate in interviews, training and attend events such as recruitment fairs, community events, etc, (no shift or premium paid).

Compensation & Other Information Range: $28.331 - $43.785 per hour. Salary to commensurate with education and experience.

This is an

Excluded

position from the Bargaining unit.

This position works 100% on site to be able to support the needs of the London Public Library.

About London Public Library is a place for everyone, a community anchor where people come to learn, create, connect, and discover. With 16 neighbourhood branches across the city, a dedication to outreach, and a wide range of online resources, we support Londoners at every age and stage of their lives. Our work is guided by our core values: Exceptional Customer Service and Anti-Racism and Anti-Oppression, supported by Strong Relationships, Digital Empowerment, Accountability and Responsibility, and Foundational Literacies.

Working for London Public Library means helping to strengthen your community and make a meaningful impact every day.

AI London Public Library is not currently using Artificial Intelligence (AI) during any stage of the hiring process.

Accommodation London Public Library is committed to a fair, accessible, and barrier-free recruitment process. We follow the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure all applicants are supported. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

Application Process London Public Library is an equal opportunity employer committed to equity, diversity, and inclusion. We welcome applications from all equity-denied groups, including Indigenous peoples, racialized communities, persons with disabilities, 2SLGBTQ+ people, and women.

All applicants must be legally entitled to work in Canada. Candidates who receive a conditional offer will need to provide a satisfactory Police Vulnerable Sector Check and/or Police Information Check at their expense.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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📌 Volunteer Services Assistant (Winnipeg)
🏢 London Public Library Board
📍 Winnipeg