Be a key player at Resmed as a Senior Product Manager for CCaaS, enhancing global contact center solutions via strategic product management and stakeholder collaboration in a remote capacity. Leverage platforms like RingCentral and Salesforce. In this senior role, you will guide the evolution of our Global Revenue CCaaS Product Roadmap.

Your expertise in NICE inContact and contact center operations will be imperative as you drive product strategy, ensuring operational alignment across diverse teams. You will work directly with GTS and revenue teams to create unified platform strategies that respect regional requirements and constraints. Key Responsibilities:
Develop, maintain, and execute the CCaaS Product Roadmap
Present architectural recommendations to stakeholders




Facilitate cross-functional workshops to clarify user requirements
Drive operational feasibility through real-world CCaaS insights
Align with CRM product teams on integration strategies Requirements:
Over 8 years of experience in CCaaS and product management
Comprehensive knowledge of NICE inContact and Salesforce
Demonstrated success in managing multi-region product roadmaps
Robust analytical and strategic problem-solving skills
Effective communication and persuasion abilities Utilize your CCaaS expertise to transform customer interactions and drive success at Resmed.

📌 Ccaas Senior Product Manager At Resmed Halifax Regional Municipality (Canada)
🏢 ResMed
📍 Canada