Join Teads as a Technical Solutions Engineer based in Canada, focusing on second-tier technical support and campaign troubleshooting. Collaborate with diverse teams to drive resolution and client success. As a critical part of Teads’ Canadian team, you will manage escalated technical cases and support high-profile clients. You'll troubleshoot issues, investigate technical problems, and work cross-functionally to enhance product offerings.

Your role will be integral in ensuring smooth operations and helping brands achieve their advertising goals. Key Responsibilities:

- Own second-tier technical cases and keep them prioritized
- Investigate escalated issues with a thorough approach
- Partner with account managers for large brand support
- Conduct client calls to resolve technical challenges
- Analyze data and extract clear insights for marketing solutions Requirements:
- Experience in technical support in ad tech
- Knowledge of SQL for analytical queries
- Robust communication skills with all stakeholders
- Familiarity with Salesforce and Google Analytics preferred
- Proficient in Git and command line usage Drive success in advertising technology with your expertise in client relations and technical problem-solving at Teads.

📌 Technical Solutions Engineer in Canada (Toronto)
🏢 Teads
📍 Toronto