Join Stingray's creative team as a Technical Specialist focused on Digital Signage in Montreal. Drive resolutions for complex requests while fostering outstanding customer support. As part of Stingray’s Customer Support division, this role requires problem-solving and organizational skills to effectively manage advanced technical requests. You will troubleshoot digital signage hardware, prepare documentation, and lead the support team in delivering exceptional service. Key Responsibilities:

- Resolve a high volume of Level 2 support escalations
- Conduct thorough troubleshooting of hardware and software
- Prepare and document Scope of Work (SOW) for technicians
- Contribute to process improvements through technical documentation
- Manage firmware updates and external player issues Requirements:
- Minimum 2 years in a technical support position
- Direct experience with digital signage systems
- Solid understanding of networking concepts
- Proficiency with digital signage software tools
- Bilingual in French and English, spoken and written Utilize your technical expertise to enhance customer experiences at Stingray in Montreal.

📌 Technical Specialist in Montreal
🏢 Newfoundland Capital Corporation
📍 Montreal