Join Real Time Networks as a Technical Support Field Engineer to deliver hands-on solutions for key management and biometric systems. This role requires troubleshooting skills and customer training throughout North America. As a Field Service Delivery Technician with Real Time Networks, you’ll be at the forefront of customer support.

Your responsibilities will include resolving hardware/software issues, providing customer training, and managing service visits. Collaboration with internal teams like Product Development is essential in this role. Key Responsibilities:

- Diagnose and troubleshoot smart locker and biometric device issues
- Conduct customer training and onboarding sessions
- Participate in after-hours support on rotation
- Make onsite service visits across North America
- Manage service tickets to maintain SLA compliance Requirements:
- 5 years of customer or technical support experience
- Post-secondary degree in IT or a related field
- Proficient troubleshooting hardware and software
- Solid understanding of networking basics
- Familiarity with TeamSupport and Microsoft 365 Bring your technical prowess to enhance customer experiences at Real Time Networks.

📌 Technical Support Field Engineer (Milton)
🏢 Real Time Networks
📍 Milton