Experience hands-on IT support with Axiom Technologies as a Desktop Support Engineer in Kelowna, British Columbia.
Your role will focus on enhancing user experience through effective technical assistance and service management. We're seeking a dedicated qualified with a minimum of 3 years of field support experience. This role is crucial in ensuring that end-user issues are resolved quickly and efficiently. Strong communication skills will help you liaise between IT and users effectively while maintaining compliance with corporate policies. Key Responsibilities:
- Provide 1st and 2nd level Help Desk support
- Install and support hardware/software for users
- Triage and prioritize incoming support requests
- Maintain documentation and update knowledge base
- Coordinate intermediate-to-advanced support for devices Requirements:
- 3+ years experience in IT support
- Certifications: A+, Cisco or Microsoft
- Familiarity with Windows 10/11 and Office Suite
- Strong ability to work autonomously and collaboratively
- Exceptional interpersonal and communication skills Support users effectively while elevating your IT expertise at Axiom Technologies.
📌 Technical Support for Axiom Technologies (Ottawa)
🏢 Axiom Technologies
📍 Ottawa
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