Join GEI as a Technical Support Specialist and deliver outstanding Tier 1 support to users. This role focuses on providing timely assistance for desktops, mobile devices, and networking issues in a hybrid work environment. As a Technical Support Specialist, you will assist employees with hardware and software issues while managing ticket queues effectively.

Your responsibilities encompass everything from device configuration to onboarding new hires, contributing to a seamless user experience. You will collaborate with senior technicians for complex troubleshooting tasks, ensuring optimal productivity for all team members. Key Responsibilities:

- Assist users with hardware, software, and connectivity issues
- Log and manage incoming support tickets through the system




- Configure Windows laptops and peripherals per company standards
- Support onboarding by preparing devices for current employees
- Maintain accurate records and share knowledge with the team Requirements:
- 1-3 years of experience in helpdesk or desktop support
- Knowledge of Microsoft 365 applications
- Proficient in troubleshooting hardware and software issues
- Ability to work solo in a small office setting
- Preferred Associate degree in IT or related field Leverage your technical skills at GEI, contributing to innovative solutions and user satisfaction.

📌 Technical Support Specialist at GEI (Guelph)
🏢 GEI Consultants
📍 Guelph