Transform the customer experience at Gore Mutual as a Senior Engineer specializing in AWS systems. This hybrid role is key to the development and maintenance of our Amazon Connect contact center.

As a Senior Engineer at Gore Mutual, you will design and optimize the Amazon Connect platform while ensuring seamless integrations with internal and external systems. Your focus on AWS services will help enhance service reliability, streamline communication processes, and utilize AI capabilities. You will work alongside engineering and operations to drive impactful changes and best practices.

Key Responsibilities:
• Design Amazon Connect workflows and IVR menus
• Develop integrations with enterprise systems via APIs




• Monitor service performance and handle incidents
• Evaluate new features for operational usability
• Guide junior engineers in following AWS best practices

Requirements:
• Bachelor's degree in Computer Science or IT Systems
• Extensive hands-on experience with AWS technologies
• Solid background in serverless architecture using AWS
• Familiarity with infrastructure-as-code tools
• Previous work in regulated industries preferred

Leverage your AWS mastery to enhance the technology at Gore Mutual.
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📌 Gore Mutual Senior Engineer AWS Systems (Manitoba)
🏢 Gore Mutual Insurance
📍 Manitoba