Join Metrolinx as the Manager of Employee Training, where you will enhance the skills of frontline staff across the GO and UP teams. This role is pivotal for driving strategic learning initiatives and compliance training.

In this managerial position, you will develop and implement the CTO Learning and Performance Strategy tailored to our customer service operations. Your focus on adult learning theories will facilitate the creation of impactful training programs that meet compliance standards while fostering a culture of continuous improvement.

Key Responsibilities:
• Create and maintain training roadmaps for staff
• Analyze and assess training impacts of recent policies
• Ensure training content aligns with organizational needs




• Gather and report training metrics for continuous improvement
• Collaborate with senior leadership on training delivery

Requirements:
• Degree/diploma in Education or related field
• 8 years in training program/project management
• 4 years of experience directing training teams
• Strong knowledge of instructional design principles
• Excellent communication and presentation skills

Implement strategic training initiatives to strengthen Metrolinx’s customer service performance.
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📌 Manager of Employee Training at Metrolinx (Ontario)
🏢 Metrolinx
📍 Ontario