Elevate operational performance at FedEx as a Strategic Service Excellence Expert in a remote position. Drive enterprise-wide initiatives and deliver insights that improve service quality and efficiency.

In this senior role, you will leverage seven years of experience alongside robust analytical skills to shape service strategies and construct business frameworks. Your contributions will include collaborating with executive teams to prepare recommendations and insights for board-level discussions and strategic alignment.

Key Responsibilities:
• Develop strategies in partnership with executive leadership
• Analyze data for service performance improvements
• Present findings and recommendations to senior officers




• Transform service models and business processes
• Lead high-impact programs focused on enhancing quality

Requirements:
• Bachelor’s degree in a relevant quantitative discipline
• Minimum of 7 years’ experience in a strategic role
• Expertise in data analysis and predictive modeling
• Familiarity with legacy Ground/Express systems
• Bilingual capabilities preferred in Quebec position

Utilize your expertise to shape the future of service excellence at FedEx.
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📌 Strategic Service Excellence Expert (Quebec City)
🏢 FedEx Group
📍 Quebec City