Transform customer experiences as a Technical Support Engineer at Truelogic. This fully remote position focuses on cloud operations, customer onboarding, and support engineering.
In your role as a Technical Support Engineer, you'll blend technical expertise with customer success initiatives while working at Truelogic. This position is designed for problem-solvers who can navigate complex SQL migrations and technical escalations, ensuring top-tier support. Collaborate closely with Customer Success Managers to translate needs into technical solutions that drive efficiency and satisfaction.
Key Responsibilities:
• Facilitate technical onboarding and integration processes
• Oversee customer offboarding and data closure procedures
• Conduct data migrations ensuring integrity and validation
• Address and resolve technical tickets effectively
• Collaborate closely with cross-functional teams for seamless outcomes
Requirements:
• Proficient in AWS and core services like S3 and EC2
• Robust Git/GitHub skills for operational workflows
• Excellent English communication abilities
• Knowledgeable about security hygiene and data protection
• Familiarity with support platforms like Jira or Front
Become part of Truelogic’s team and utilize your skills to make a significant impact in customer relations and support.
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