Drive AI transformation as a Senior Manager in Global Operations with Manulife in Toronto. Focus on Model Risk Management and Responsible AI Governance across multiple countries in a hybrid work model.

Manulife is seeking a seasoned Senior Manager to support its Global Operations AI mandate. This position requires expertise in AI governance, model risk management, and operational risk within a regulated financial services setting. You will coordinate projects across 14 countries, ensuring timely execution while guiding Tech and Operations teams on MRM obligations.

Key Responsibilities:
• Enable Model Risk Management for AI model owners
• Manage governance reviews and documentation for AI initiatives
• Translate regulatory requirements into practical guidance




• Coordinate global portfolio activities and escalations
• Monitor progress on AI workforce and reskilling efforts

Requirements:
• 6+ years in AI governance or model risk management
• Experience with regulatory frameworks and compliance
• Strong organizational and analytical skills
• Proficient in AI tools for reporting and governance
• Ability to manage multiple global workstreams

Deliver impactful governance and AI insights while leading transformational initiatives at Manulife.
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📌 Senior Manager, AI Operations at Manulife (Ontario)
🏢 Manulife Financial
📍 Ontario