Drive efficiency in Patient CRM as a Business Process Architect at AstraZeneca. Focus on optimizing complex workflows and enhancing system usability within an Agile framework.

In this pivotal role, you will design and optimize business processes critical to Patient CRM in Commercial Business Operations. You’ll collaborate with Product Owners and Patient Services to align workflows with patient needs and regulatory standards. Expertise in Salesforce technology is essential to ensure the feasibility and impact of process designs.

Key Responsibilities:
• Analyze and improve patient journey workflows
• Create and optimize automated processes across services
• Map workflows to necessary patient support data




• Define metrics for evaluating efficiency and compliance
• Collaborate with IT and cross-functional teams

Requirements:
• 3-5 years in process management and analysis
• 3+ years Salesforce CRM experience in healthcare
• Knowledge of HIPAA and patient relationship management
• Proficient in process mapping tools like BPMN
• Solid documentation and problem-solving skills

Leverage your experience in Salesforce and process optimization to enhance patient journeys at AstraZeneca.
#J-18808-Ljbffr

📌 Business Process Architect at AstraZeneca (Ontario)
🏢 Alexion Pharmaceuticals,Inc.
📍 Ontario