Join the Town of Caledon as the Manager of Service Delivery, where you will spearhead customer service excellence initiatives. This leadership position combines strategy development with hands-on oversight. Reporting to the Director of Corporate Services, the Manager will enhance service quality by leading a committed team and refining service delivery processes.

The role includes managing contact centers, developing key performance indicators, and integrating customer insights through technology. Your leadership will be vital in driving service strategies that align with community needs. Key Responsibilities:
Oversee the Town’s service delivery platforms
Create and execute customer service improvement strategies
Develop KPIs reflecting service excellence
Foster a culture focused on exceptional customer experiences
Mentor teams in critical thinking and problem-solving skills Requirements:
7+ years in customer service settings
3+ years in leadership roles
Bachelor's degree in Business or similar
Familiarity with AI and data analytics
Flexibility to adapt work schedule Lead the charge in enhancing service excellence at the Town of Caledon.

📌 Caledon Service Delivery Manager Role Shelburne
🏢 Town of Caledon
📍 Shelburne