Join OpenTrain as a Retail CX Policy AI Training Expert, turning retail policies into transparent instructions for AI. This remote position offers flexibility for professionals in customer experience.

This role requires expertise in US retail customer experience to develop structured content for AI training assessments. As a part-time contractor, you will focus on creating evaluations, clarifying policies, and supporting the AI model's learning process. No previous AI training experience is necessary.

Key Responsibilities:
• Enhance return and refund policies based on industry standards
• Create simulated customer-service scenarios
• Define resolutions for complex interactions
• Develop precise grading standards for evaluations
• Identify and address policy conflicts

Requirements:
• Direct experience in retail or e-commerce operations
• Understanding of policy authoring and escalation management
• Excellent communication skills with attention to detail
• Ability to document guidelines with clarity
• Bachelor’s degree or equivalent experience preferred

Your skills will play a crucial role in AI development at OpenTrain.
#J-18808-Ljbffr

📌 Retail CX Policy Expert for AI Training (Manitoba)
🏢 OpenTrain AI
📍 Manitoba