Become a key player at Air-tek as a Technical Account Manager in Toronto, focused on enhancing customer experience for B2B software. Drive satisfaction and optimize business value for our global enterprise clients.
As a Technical Account Manager, you will report to the Director of Delivery and oversee 2-4 large enterprise accounts. Ensuring customer satisfaction and maximizing software utilization are essential for your success. Your role will entail establishing strong relationships, regularly monitoring support requests, and facilitating strategic planning.
Key Responsibilities:
• Build strategic execution plans for assigned customers
• Track software usage and report on business outcomes
• Maintain close relationships with client teams
• Represent customer interests in internal discussions
• Assist in managing high-severity incidents
Requirements:
• Minimum 4 years in a customer-facing enterprise software role
• Background in technical account management or similar
• Experience in a rapidly changing workplace
• Strong communication skills for diverse audiences
• Familiarity with airline or travel industry is beneficial
Leverage your technical skills and customer advocacy to elevate the client experience at Air-tek.
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