Shape the future of customer engagement as Vice President of Client Experience Standards at TD in Toronto, Ontario. Drive key initiatives that promote exceptional CX across the organization.

In this pivotal role, you will influence client experience strategies and monitor the implementation of standards throughout TD. Collaborate with various lines of business to overcome challenges, reduce client irritants, and enhance the overall customer journey. Your leadership will directly impact the excellence in service deliverables.

Key Responsibilities:
• Define and embed CX standards within organizational frameworks
• Partner with business segments to prioritize CX opportunities
• Lead enterprise governance and accountability initiatives




• Drive reduction programs for customer pain points
• Track executive actions that require immediate attention

Requirements:
• Relevant undergraduate degree required
• An MBA is an advantageous qualification
• Extensive experience in client experience management
• Solid skills in analytics and governance
• Exceptional communication and influence skills

Reimagine TD's commitment to client experience across all interactions and touchpoints.
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📌 TD Vice President, Customer Experience Standards (Ontario)
🏢 TD
📍 Ontario