A key point of contact on at the University of Alberta Partner Support Office, delivering member services, carry out engagement activities, and liaising with partners and stake holders. Delivers high-quality service and support across multiple channels, ensuring resolution of all incoming inquiries, adherence to service protocols, and a positive member experience.

Key Responsibilities
Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
Educate members on insurance, wellness, preferred providers, and other programs offered.
Educate members on enrolment, registration, and claims processes.
Support members with insurance or wellness related access or claim processes.
Execute or escalate as needed to complete admin functions, utilizing ticketing system and owning follow-through
Document interactions accurately in CRM systems.
Escalate complex issues to the Account Manager or appropriate department, utilizing ticketing system and owning follow-through




Participate in training and calibration sessions to maintain service quality.
Contribute feedback on process improvements and member pain points.
Plan and participate in events to promote awareness and engagement with advantage programs.
Respond to inquiries related to claims status and coverage.
Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

Terms & Conditions
Convenience of an office located at the University of Alberta
5 days a week (Monday to Friday)

We would like to thank all those interested in the position, but only the selected candidates will be contacted for an interview. Pay: $48,000.00-$52,000.00 per year

Work Location: In person

📌 Campus Support Coordinator Edmonton
🏢 Studentcare
📍 Edmonton