Lead transformative changes at CAA Atlantic as Director of Contractor Network. This pivotal role enhances service reliability and partner relationships for over 330,000 members in Atlantic Canada. In this position, you will work alongside the Vice President of Operations to manage a vast network of service providers.
Your focus will be on delivering high-quality assistance and continuous improvement, significantly impacting member trust and satisfaction. Engage with stakeholders to align the Contractor Network's operations with CAA Atlantic's values and strategic goals. Key Responsibilities:
Collaborate on multi-year strategies for contractor performance
Monitor and improve service delivery using KPIs
Engage service providers through training and incentives
Manage contracts and budget processes effectively
Identify best practices to streamline operations
Requirements:
Education in Business Administration or related field
10+ years leadership experience, preferably in service industries
Proven ability in contract management and vendor relations
Solid analytical skills with KPIs and performance metrics
Willing to travel within Atlantic Canada
Strengthen CAA Atlantic's Contractor Network through exceptional leadership and a commitment to service excellence.