Join a team where your passion meets purpose! We're not just colleagues – we're enthusiasts who genuinely love what we do and make work enjoyable for everyone.

About You:

You're someone who thrives in a busy environment and loves helping people. You're great at juggling multiple priorities, meeting deadlines, and providing excellent service whether it's over the phone, email, or fax. You enjoy learning recent processes and collaborating with different teams to solve problems.

What You'll Do:

As an Intake Specialist, you'll be the friendly first voice our members hear when they need help – whether it's medical or general assistance. Before cases move to our Case Coordinators, you'll be the one making sure everyone gets the support they need.

Your day-to-day will include:
Being the first point of contact for all calls, emails, and correspondence
Helping traveling members with practical needs like booking taxis, ambulances, hotels, and medical appointments
Connecting with service providers worldwide to gather reports and documentation
Keeping clients updated on their members' assistance progress
Supporting members who need help getting home safely
Acting as the vital link between families, medical providers, and insurance companies




Using our case management system to track details and next steps
Reviewing benefit plans and confirming coverage details

What You'll Bring:
Bachelor's degree or diploma in Business, Administration, Health Sciences, or related field
At least 2 years of customer service experience
Solid Microsoft Word and Excel skills
Strong communication skills in both English and French
Great time management and ability to work independently
Problem-solving mindset with diplomatic communication style
Comfort working in a quick-paced environment

What We Offer:

Flexible hybrid work setup

Employee assistance program

Wellness spending account

RRSP matching

Minimum 3 weeks vacation (plus generous sick and flex days)

Real opportunities for growth and skill development

Inclusive, diverse workplace culture

Leadership that genuinely cares about your success and well-being

Clear paths for both vertical and horizontal career growth

We believe diverse backgrounds and perspectives make us stronger.

We're an equal prospect employer committed to creating an inclusive environment where everyone can thrive.

Need accommodations during the application process?

Our HR team is here to help.

📌 Bilingual Intake Specialist French Calgary
🏢 MSH Americas - DIOT-SIACI Group
📍 Calgary