Join Omni's team as a Desk Agent, focusing on guest assistance and communication management. This role is vital for providing top-tier customer service at the hotel.
The Desk Agent role at Omni calls for a dedicated individual prepared to handle communication needs efficiently. Responsibilities include answering hotel phone calls and assisting guests with various inquiries while ensuring smooth operations. Your problem-solving skills will help maintain a high standard of guest interaction and coordination with staff.
Key Responsibilities:
• Efficiently handle all incoming calls to the hotel
• Direct calls and messages to the appropriate person
• Provide assistance to guests and employees promptly
• Log urgent issues for quick follow-up
• Make wake-up calls and manage email correspondence
Requirements:
• Proven customer service experience with communication skills
• Comfortable working independently and as part of a team
• Adaptable schedule, including weekends and holidays
• Ability to remain seated for long periods
Utilize your communication skills in a role that's essential to guest satisfaction at Omni.
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📌 Omni Hotel Desk Agent Opportunity Toronto (Canada)
🏢 Omni Hotels & Resorts
📍 Canada