Elevate customer service with Draeger Medical Canada as a Bilingual Service Coordinator. Work in a hybrid model providing exceptional support to English and French-speaking clients.

In this permanent role located in Mississauga, Ontario, you will manage order entries, customer inquiries, and dispatch requests for service technicians. Your contributions are vital to ensuring that medical devices are operational and service requests are fulfilled promptly. This role requires a blend of customer service and technical skills within the medical device industry.

Key Responsibilities:
• Dispatch service requests for maintenance and repairs
• Process customer inquiries and service orders
• Verify service calls and billing accuracy




• Administer updates to service contracts and equipment
• Assist technicians with orders and documentation

Requirements:
• High School diploma with a related degree
• Bilingual in French and English, written and verbal
• Minimum 2-3 years customer service experience
• Robust SAP and CRM system proficiency
• Excellent communication and problem-solving skills

Utilize your bilingual skills and SAP expertise to provide top-notch service at Draeger Medical Canada.
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📌 Bilingual Service Coordinator at Draeger (Ontario)
🏢 emplify
📍 Ontario