Join OPENLANE as an Automotive Technical Specialist, blending your diagnostic expertise with exceptional customer service in a hybrid work model. This role focuses on resolving customer claims through technical analysis and transparent communication. As an Automotive Technical Specialist on the Claim Resolutions team, you'll have a crucial role in assessing vehicle conditions and navigating disputes.

With a minimum of 2 years in hands-on automotive experience, you'll apply your solid technical background in practical scenarios. Your daily tasks will include communicating clearly with customers, mediating disputes, and ensuring accurate vehicle assessments. Key Responsibilities:
Verify vehicle condition data from inspection reports




Investigate and resolve arbitration claims as a neutral expert
Maintain transparent communication with customers about resolutions
Educate teams on best practices and vehicle repairs
Mediate disputes to reach mutually agreeable solutions Requirements:
2+ years of automotive industry experience
Excellent customer service and conflict resolution skills
Strong analytical and negotiation abilities
Basic proficiency in CRM software
Ability to work collaboratively in a team Leverage your automotive expertise and interpersonal skills to enhance customer experiences at OPENLANE.

📌 Automotive Technical Specialist Openlane Brampton
🏢 OPENLANE
📍 Brampton