Job Summary

We are a small 3 technician automotive service and repair shop. Come join our automotive team as a Service Advisor, where your enthusiasm and mechanical knowledge will drive exceptional customer experiences. In this energetic role, you will serve as the vital link between customers and our skilled technicians, ensuring that every vehicle receives top-quality service.

Your ability to communicate clearly, upsell effectively, and deliver outstanding customer service will help build lasting relationships and keep our service department running smoothly. This paid position offers a rewarding opportunity to combine your passion for automobiles with your talent for sales and customer care.

Responsibilities
Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
Explain repair recommendations clearly, providing detailed information about services and costs
Coordinate with technicians to schedule repairs and ensure timely completion of work
Upsell additional services or maintenance based on customer needs, enhancing their vehicle’s performance and safety
Handle cash transactions accurately,



including processing payments and issuing receipts
Maintain detailed records of customer interactions, service orders, and repair history
Maintain a clean office space for customers and staff

Skills
Proven dealership experience or automotive service background with mechanical experience preferred
Fairly robust mechanical knowledge to understand vehicle issues and communicate effectively with technicians
Excellent customer service skills to create a positive, skilled experience for clients
Sales aptitude with the ability to upsell services confidently without pressure
Knowledge of automotive repair processes and common maintenance procedures
Cash handling experience ensuring accuracy in financial transactions
Effective communication skills to explain technical information clearly and build rapport with diverse customers
Experience with Quickbooks and/or Government CVSE platform are valuable assets

Pay: From $28.00 per hour

Benefits
Dental care
Extended health care
In office parking
Store discount
Vision care

Work Location: In person

📌 Automotive Service Advisor Kelowna (Canada)
🏢 Pro Stop Auto
📍 Canada