Elevate your career as a Technical Support Specialist in a mission-critical SaaS setting with INKAS®. This position requires deep technical skills to manage critical outages and ensure service reliability.

At INKAS® Group, you'll be integral to maintaining high-availability systems while collaborating with engineering and operations teams. You will oversee incident resolution, perform root cause analysis, and help drive initiatives for operational improvements, allowing you to further develop your technical acumen.

Key Responsibilities:
• Act as escalation point for complex Tier 1 issues
• Maintain SLA compliance throughout incident handling
• Collaborate with teams for incident resolution




• Monitor system health using observability tools
• Identify risks to prevent potential outages

Requirements:
• Minimum 3 years in Technical Support or Operations
• Experience with SaaS platforms and incident management
• Hands-on knowledge of monitoring with tools like Zabbix
• Familiarity with MongoDB and AWS environments
• Understanding of security protocols like OAuth and SSO

Leverage your expertise to ensure robust system performance and customer satisfaction in a transformative tech workplace.
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📌 SaaS Technical Support Specialist Role (Ontario)
🏢 INKAS Group of Companies
📍 Ontario