ChargeLab seeks a Bilingual Support Specialist for EV Charging to assist customers in both English and French. Troubleshoot technical issues and provide exceptional service across multiple channels.

As part of a agile team, you will respond to end-user inquiries from EV drivers and site hosts. This role is for those who thrive in rapid-paced settings and enjoy problem-solving. Collaborate with support, engineering, and product teams to enhance customer satisfaction and efficiency.

Key Responsibilities: • Act as primary contact for end users via phone support • Collaborate with support teams to ensure SLA compliance • Analyze and resolve OCPP connectivity logs • Escalate hardware issues to necessary teams • Contribute bilingual documentation for knowledge sharing

Requirements: • Fluent in English and French, with clear communication skills • Proven experience in customer or technical support • Strong problem-solving capabilities under pressure • Preferred post-secondary STEM degree • Experience with Zendesk is beneficial

Utilize your bilingual ability and technical knowledge to improve user experiences in the EV charging sector. #J-18808-Ljbffr

📌 Chargelab Bilingual Support Specialist Winnipeg
🏢 ChargeLab
📍 Winnipeg