Scandinave Spa Whistler, 8010 Mons Road, Whistler, British Columbia, Canada

Job Description

Posted Saturday, August 15, 2026 at 7:00 a.m.

Guest Experience Team Lead

Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

- Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.
- Provide leadership to the Guest Experience T eam to achieve company goals
- Co-ordinate daily tasks
- Delegate tasks through clear communication
- Train Guest Experience team members
- Offer a warm, friendly and professional welcome to guests
- To create a comfortable environment for guests
- Sell and promote the services and products offered by the Scandinave Spa Whistler

Job Type: Full-Time

Hourly Rate: $23.04/hour

- Complimentary thermal baths membership for yourself
- Extended Health Benefits after 3 months
- Massage Discounts of up to 35%
- Food and beverage discounts for onsite café of 25%
- Complimentary thermal baths membership for one friend, after 3 months
- Winter Whistler Blackcomb Spirit Pass or Wellness Program
- Corporate discount vouchers for friends and family visiting Scandinave Spa
- Staff accommodation, based on availability
- Flexible Schedule

Tasks and Responsibilities

- Demonstrate positive leadership and keep the team motivated.




- Ensure equal division of daily tasks within the team
- Guide the team on maintaining Customer Service Standards
- Assist in training Guest Experience team members
- Ensure all opening and closing procedures are completed including end of day cash out reporting
- Provide feedback to support team members' development and probationary and annual performance reviews
- Welcome guests to the Spa and provide detailed information regarding the Thermal Journey Experience including orientation of the site, Massage Services and other products offered
- Be proactive in understanding guest needs to offer appropriate services and products
- Process a variety of transactions using Zenoti including check-in or reservations for Thermal Journey Experience and massages, sale of gift cards and Boutique or Bistro products
- Take ownership for communication and management of waitlist, when applicable.
- Efficient management of Front Desk supplies and Boutique stock
- Maintain the order, cleanliness and ambiance within the reception area, lobby and change rooms
- Ensure adequate staffing presence in the reception
- Follow lost and found procedures and protocols
- Be knowledgeable on current and upcoming sales and marketing promotions, including applying and processing promotional offers in Zenoti
- Respond to the needs of groups in accordance with the directives of the Sales and Marketing Team
- Identify IT or Maintenance concerns and take ownership of opening IT Service Desk Tickets or Maintenance Work Orders.
- All other tasks requested of you for the smooth and efficient function of the Scandinave Whistler

Prerequisites:

- Previous customer service experience (leadership preferred)
- Energetic and positive team player
- Excellent verbal and written communication
- Proactive, creative problem-solving skills with an ability to remain calm and professional at all times
- Proficient with Microsoft Word, Excel, and Outlook
- Clear criminal record check
- Available to work full time hours, including evenings and weekends

Scandinave Spa Whistler, 8010 Mons Road, Whistler, British Columbia, Canada

📌 Guest Experience Team Lead (Boswell)
🏢 Scandinave
📍 Boswell