Elevate client experiences as a Client Onboarding Analyst with CIBC in Toronto. Support corporate clients with onboarding and service requests in a hybrid work environment.
As an Analyst in the Client Onboarding & Service team, you will focus on managing day-to-day service requests for Large Corporate clients. This role requires strong communication, attention to detail, and the ability to streamline client interactions while maintaining accurate account documentation. Collaborating with diverse stakeholders will be key to ensuring a seamless service experience.
Key Responsibilities:
• Act as main contact for Large Corporate clients
• Support Relationship Managers with client inquiries
• Coordinate onboarding for current cash management products
• Maintain organized records of outstanding requests
• Ensure timely follow-ups on overdue items
Requirements:
• Knowledge of Cash Management products and services
• Strong written and verbal communication skills
• Ability to manage multiple tasks under tight deadlines
• Problem-solving skills with a focus on client needs
• Commitment to teamwork and accountability
Utilize your client service skills to strengthen relationships and streamline experiences at CIBC.
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