Drive customer satisfaction and retention at Onyx-Fire Protection Services as a B2B Account Manager dedicated to solutions-oriented service. Join a leading fire protection company to grow client partnerships.

In this role, you will focus on managing the client relationship lifecycle, from retention to contract renewals. You will present inspection reports, ensure compliance, and collaborate closely with the Operations team to meet customer needs. Your background in customer service within B2B sectors will be essential in reaching retention targets and fostering trust.

Key Responsibilities:
• Maintain and enhance client retention and satisfaction
• Present contracts for renewal and negotiate terms
• Deliver clear inspection reports addressing equipment issues




• Advocate for compliance alongside Operations teams
• Manage a portfolio that meets retention targets

Requirements:
• Experience in B2B customer service preferred
• Background in fire protection or mechanical contracting a definite asset
• Robust communication skills for client interaction
• Excellent organization and time management skills
• Track record of managing significant business revenue

Utilize your customer service skills and deliver impactful solutions at Onyx-Fire Protection Services.
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📌 B Account Manager at Onyx-Fire Protection (Ontario)
🏢 North American Security Services
📍 Ontario