Advance your career with Aviso as a Senior Incident and Problem Manager, ensuring operational excellence in incident management. Focus on delivering quality service within a team-oriented team workplace. This pivotal role within Avalso entails managing IT incident processes for the Technology Ops & Support Partners team.

You will lead efforts to restore services promptly and effectively, perform root cause analyses, and drive improvements in ITIL-aligned practices. Additionally, you'll engage with other teams to ensure ongoing service reliability and minimize business impact during incidents. Key Responsibilities:
Direct major incident responses and communications
Facilitate problem management and track corrective actions




Review operational risks for production readiness
Generate incident metrics and operational reports
Enhance incident management procedures and templates Requirements:
Degree in IT, Computer Science, or related experience
5+ years in incident or problem management
Experience in high-availability IT environments
Solid background in ITIL methodologies
Crisis management and decision-making expertise Contribute to Aviso's commitment to operational excellence while enhancing client service and ITIL practices.

📌 Aviso Senior Problem Management Specialist Toronto
🏢 Aviso
📍 Toronto