Enhance customer engagement as a Customer Success Associate at Wolters Kluwer. Take a proactive role in managing customer support and lifecycle to ensure satisfaction and success.

In this role, you will focus on onboarding new clients and addressing their inquiries and issues comprehensively. You will assist with renewals while monitoring performance and engagement data. Additionally, providing training and support, you will collaborate with internal teams to enhance products based on customer feedback.

Key Responsibilities:
• Proactively support the onboarding process for new customers
• Address and resolve various customer inquiries and challenges
• Assist with customer renewals and upselling opportunities




• Monitor customer performance and engagement metrics
• Deliver intermediate-level training to customers

Requirements:
• Robust communication and problem-solving skills
• Basic analytical abilities to track customer data
• Proficient use of CRM tools for customer management
• Empathy with a focus on customer needs
• Ability to implement customer feedback effectively

Drive customer satisfaction and loyalty by enhancing relationships and effectively managing their needs.
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📌 Customer Success Associate at Wolters Kluwer (Alberta)
🏢 WK
📍 Alberta