Enhance Canada's healthcare systems as an IT Support Technician at CIHI. Deliver timely support for hardware and software across end-user environments, both onsite and remote.

As a pivotal member of CIHI, you'll provide crucial support to maintain optimal operation of desktops, laptops, tablets, and more. This role requires diagnosing incidents, performing configurations, and managing IT inventory. You'll proactively support users through various channels including ServiceNow and maintain IT processes like ITIL and ISMS.

Key Responsibilities:
• Respond to incidents and service requests promptly
• Perform maintenance and installation for devices and software
• Manage desktop/laptop lifecycle and IT inventory
• Aid Service Desk with multi-channel support
• Support CIHI meeting facilities with technical assistance

Requirements:
• Undergraduate degree in Computer Engineering or related field
• 1-3 years experience in desktop support roles
• Knowledge of Windows hardware/software installation
• Familiarity with Active Directory and Office365
• Solid customer service and communication skills

Support crucial IT operations while advancing your career with CIHI.
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📌 IT Support Technician at CIHI (Ontario)
🏢 CGI Njoyn
📍 Ontario