Serve Waterloo Region District School Board as a Temporary First-line Support Specialist. Provide essential IT support to staff and students in a agile educational environment.

This role demands a minimum of a two-year Information Technology College Diploma and prior experience within an educational organization. You will deliver quality customer service while managing both physical and digital technology throughout their lifecycle. Your contributions will enhance the IT Client Services, aligning with WRDSB’s strategic goals.

Key Responsibilities:
• Provide first-level customer support via multiple channels
• Manage asset acquisition and lifecycle for technology
• Identify technology trends for improved services




• Participate in quality assurance for upgrades and documentation
• Monitor IT dashboards and coordinate with the ITS team

Requirements:
• Two years of experience in IT or education
• Proficient in asset management and customer service
• Knowledge of ITIL framework and processes
• Valid driver's license and reliable vehicle access
• Ability to lift and manage physical IT equipment

Drive IT customer service excellence and support student success at WRDSB as a Temporary First-line Support Specialist.
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📌 First-line Support Specialist Waterloo Region (Ontario)
🏢 Waterloo Region District School Board
📍 Ontario