Drive operational excellence as a Business Analyst at Eastlink, located in Dartmouth, NS. Focus on key metrics in Customer Care and Accounts Receivable to enhance service and efficiency.

As a Business Analyst at Eastlink, your role is critical in analyzing customer care and financial metrics to implement process improvements. With over three years of experience in a related field, you will monitor performance, productivity, and enhance resource scheduling to maximize operational efficiency. Your expertise in advanced Excel will be essential in transforming data into actionable insights.

Key Responsibilities:
• Measure and monitor performance, efficiency, and productivity metrics
• Conduct analysis of operational trends and compare with benchmarks




• Enhance resource scheduling through interaction volume assessment
• Develop programs to improve operational efficiencies
• Track sales performance against established targets

Requirements:
• 3+ years in a financial or customer service role
• Solid advanced Excel skills required
• Degree in finance, accounting, or business administration is a plus
• Ability to analyze operational data effectively
• Goal-oriented self-starter able to execute plans

Leverage your analytical skills to elevate Eastlink's customer service and operational efficiency.
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📌 Business Analyst at Eastlink (Nova Scotia)
🏢 Eastlink
📍 Nova Scotia