The KeyHolder will help to advance the organization’s strategic goals by embracing themission, vision, and values of WINS.

Reportingto the Store Manager and is an integral member of the Social Enterprise team.We need a trustworthy and reliable individual to join the team as a Key Holder.As the keeper of the keys, this role is responsible for opening and storeclosing, alarm system procedures, supervisory and customer serviceresponsibilities in the absence of the Store Manager or Assistant StoreManager.

The idealcandidate is an organized multitasker, able to handle many diverse projects atonce, while meeting tight timelines.

Dutiesand Responsibilities:

Ensure high levels of customer satisfactionthrough excellent sales service

Assess customers’ needs and provide assistanceand information on products

Must be able to move all sizes of furniture ona daily basis

Responsible for carrying keys and alarm codes,opening/closing store procedures

Perform and supervise daily store proceduresincluding maintaining a tidy and organized work area

Train, supp ort team members; assign dailytasks, monitor and assist cashiers and other store staff

Respect and comply with all WINS policies andprocedures, ensure staff and volunteers are aware of, and comply with WINSpolicies and safety standards

Provide customer/client/donor-focused service,welcome customers and assist with their requests

Manage paperwork and tend to managerial officetasks in the absence of the management team

Check and respond to emails and phone messages

Create a positive and welcoming experience forthe team, customers, clients, donors and volunteers

Ensure employee/customer/donor/volunteerconcerns are addressed in a timely and professional manner

Maintain cash handling procedures andstandards to complete bank deposits, balance safe and point of sale, documentand report any daily variances in a timely and accurate manner





Ensure and maintain a safe working environmentfor employees and volunteers in the store

Ensure donations and garbage left outsideofstore premises are picked up on a daily basis

Secure store premises on a daily basis, ensureloss prevention policies are consistently adhered to

Ensure and maintain a protected working environmentfor all team members

Report workplace injuries and incidentsimmediately

Maintain store standards and follow allprotocols and procedures

Other duties as assigned by managementregarding all functions of store operations

Requirements:
Education

Post-secondary education or equivalentcombination of education and experience

Experience:

Previous management experience in a retail orcustomer service environment is an asset

Personal/ Professional Attributes:

Must havethe ability tolift 50 lbs individually or 100 lbs as a member of a team

Must be eligible to work in Canada

Must be able to provide satisfactory results of CriminalRecord Check.

Strong communication, interpersonal andcoaching skills

Must have a customer service focus with theability to lead, motivate and supervise the team

Must have proficient working knowledge of MSOffice, including Excel, Work and Outlook

Demonstrated problem-solving and criticalthinking skills

Ability to multi-task and prioritize the dailywork of the team

Must be able to stand for long periods of time(entire shift)

Must have a flexible schedule, available towork any shift from Sunday to Saturday

Must be work ready with steel-toed safetyboots/shoes, CSA approved

About Us




Join an organization that is making a difference in the lives of thousands of Calgary women and their families. The Women in Need Society (WINS) is a Calgary-based charity dedicated to providing essential programs, resources, and connections that help women thrive. Guided by our Mission of connecting women and their families with the resources they need to build stability andresilience;WINS works every day to create opportunities for women to move from crisis to community.

Together with donors, government, and community partners, WINS provides wrap-around support to women experiencing abuse, poverty, social isolation, or homelessness. Our Vision is to build a community where all women are thriving and creating resilient families. As part of our commitment to sustainability and empowerment, WINS also operates a successful social enterprise through our WINS Thrift Stores and the MORE Store by WINS. These stores provide Calgarians with affordable shopping options, create meaningful employment opportunities for women, and help fund our charitable programs. By shopping and donating to WINS, Calgarians support local families while being kind to the environment.

At WINS, y your work has purpose and you will find a workplace where your expertise is valued, your ideas are welcomed, and your work contributes to meaningful, measurable change.

The culture at WINS is built upon our values. These values are at the heart of who we are and how we serve our community.

Integrity: Our actions match our words. We do what we say and say what we mean. Diversity: Diversity makes us stronger. We welcome and respect different people, perspectives, and experiences. Sustainability: We care for people and the planet. Our actions today impact our world tomorrow. Collaboration: We are better together. Working as a team, we strive for excellence in all we do. Innovation: We imagine the possibilities. We continuously strive toward greater impact.

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📌 Key Holder (Alberta)
🏢 WINS (Women In Need Society)
📍 Alberta