Who you are

- 2-3 years of experience working within a customer-facing role.

Experience within a retail, hospitality or customer service setting is considered an asset

Hands-on experience with A/V equipment for boardroom setups

- Knowledgeable in administrating Microsoft Applications, hardware setup and software setup/configuration (some networking)

- Experience working with and/or using Windows based systems, Apple OSX operating system, Microsoft Office and/or Office 365 considered an asset

- Working knowledge or hands on experience with virus protection software

- Excellent verbal and written communication skills

- Experience using ServiceNOW or a similar ticketing system to manage workloads

- Multi-task and manage a variety of diverse (and sometimes conflicting) requests, priorities and activities

- Ability to work a flexible schedule, which sometimes may include evening and or weekend hours as needed

- Open to On-Call rotations with other IT members to assure fulltime support for PointClickCare Onsite employees

- Experience in removal of malware and viruses on user issued equipment

Experience using AI in a technical capacity to assist in automating daily workloads

- Assist in New-hire employee onboarding

- Tracking,



restocking and reporting for IT Asset Management and Inventory

- Working with the ETS Manager to provide training services to PointClickCare staff on IT systems and equipment

- Providing technical support to remote offices as well as playing a key role in the technical onboarding of new remote sites

What the job involves

- A successful candidate will be part of the Technology & Support Services department, working on the Employee Technology Services team providing tier 1 technical support to the staff of PointClickCare, as well as working at the PointClickCare IT Bar in the Toronto, Downtown Office (The Well)

- Complete initial (T1) triage and technical support of all cases as they are submitted to the TSS department

- Ensure proper routing of cases to correct teams within and outside the TSS department based on requested work or reported issue

- Help in setup and deployment of standard configurations for laptop computers and mobile devices

- Onboarding, Technology support and Help Desk solutions for the Toronto, Downtown Office (The Well)

- Investigating, providing and documenting workarounds for newly discovered incidents

📌 Technology Support Specialist (Toronto)
🏢 PointClickCare
📍 Toronto