As the Telecommunications Officer, you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.
- Classification: Telecom Operator/Dispatcher
- Union: AUPE GSS
- Unit and Program: Protective Services Op Support
- Primary Location: Alberta Hospital Edmonton
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 18-AUG-2026
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 28-AUG-2026
- Temporary End Date: 28-FEB-2027
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, Evenings, Nights, Weekends
- Days Off: As Per Rotation
- Minimum Salary: $31.61
- Maximum Salary: $38.56
- Vehicle Requirement: Not Applicable
Required Qualifications
- Completion of Grade 12.
- Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.
Additional Required Qualifications
- High level of experience with Microsoft Office and email required.
- Demonstrated telephone skills are required.
- 3 - 5 years' experience in a customer service environment.
- Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking.
- Must have demonstrated experience resolving complex client issues.
- Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.
Preferred Qualifications
- Valid First Aid certificate, BCLS-HCP training.
📌 Telecom Operator / Dispatcher (Edmonton)
🏢 Alberta Health Services
📍 Edmonton
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