Pay or shift range: $80,000 CAD to $100,000 CAD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Description
Operations Key Account Manager - CAN (OKAM)
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team: (job description)
Leads and attends periodic business review meetings, creates minutes of the meetings and actions the items to be improved or changed
Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers
Sets up Customer within IT systems to ensure operational handling, visibility (track& trace) and reporting together with Customer Implementation
Initiates and leads yield improvement process for business below or above target levels
Performs in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantly
Monitors Key Performance Indicators,
SOP compliance and implements corrective actions where necessary
Ensures operations internal & external customer quality goals per Customer Standard Operating Procedure (CSOP)
Works with product to build solutions for customers to improve reliability and reduce costs
What you need: (requirements)
Minimum 5 years related experience and/or training or an equivalent combination of education and training
Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
Proven to ability to lead problem resolution and participating in corrective actions to mitigate loss & avoid repeats
Track record of establishing operational SOP's and conducting reviews
Taking ownership of and professionally overseeing customer escalations is critical
Disclaimer 1. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 2. Job Duties as documented in this job description are considered Essential Functions. The Company is committed to improving accessibility for all with disabilities and to ensuring that all of our employees have the support and the tools they need to succeed. We have developed policies relating to human rights, accessibility and accommodation, and provide all our employees with training on Accessibility, either during orientation and/or on an ongoing basis.