Join iA Financial Group as a Contact Center IT Advisor and lead technological innovation with Genesys. Enhance customer experiences in a cooperative and hybrid work setting.

Your role at iA will involve understanding and addressing the challenges faced by contact centers. With your strong advisory background and expertise in Genesys, you'll foster collaboration and synergy among business lines. By developing strategic roadmaps, you'll help optimize platform usage and promote effective decision-making.

Key Responsibilities:
• Identify business needs and align strategies
• Guide teams from project inception to delivery
• Facilitate best practices and knowledge sharing
• Collaborate with vendors for platform evolution
• Manage relationships with Genesys integrations

Requirements:
• 5+ years in an advisory position
• In-depth knowledge of contact center technologies
• Strong stakeholder management skills
• Advanced French and English proficiency
• Ability to analyze and document complex requirements

Elevate contact center efficiency and innovation through your advisory role at iA Financial Group.
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📌 Contact Center IT Advisor - Genesys Expertise (Quebec City)
🏢 Iaawg
📍 Quebec City