Stoneboat Vineyards is seeking a highly organized and hospitality-focused Sales Coordinator to support the processing, coordination, and fulfillment of wine sales across multiple sales channels. This role is critical to ensuring high levels of hospitality and smooth order management for our wholesale business partners.

The successful candidate will act as a central point of contact between sales, accounting, warehouse, and hospitality teams to ensure accurate order entry, timely deliveries, excellent customer service, and strong operational support.

This position is based in the Okanagan Valley and requires strong attention to detail, communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Process all incoming wine orders accurately and efficiently across wholesale, licensee and export channels

Enter and manage orders within internal systems, ensuring pricing, inventory allocation, and shipping details are correct

Coordinate order fulfillment with warehouse and logistics teams to ensure timely delivery

Prepare invoices, shipping documents, and supporting sales documentation

Ensure timely order tracking and fulfillment.

Monitor inventory availability and communicate supply constraints to internal teams and customers

Support the sales team with order tracking, customer follow-up, and account maintenance

Customer Service

Serve as an operational contact for customer inquiries related to orders, shipments, availability, and account support

Maintain and update customer account information, contact records, and sales notes within CRM systems

Maintain strong relationships with the intention of supporting customers through responsive communication, order coordination, and account servicing.

Resolve order discrepancies, shipping issues, and customer concerns in a professional and timely manner

Assist with occasional deliveries, trade tastings, and in-market activations throughout the Okanagan and surrounding regions

Administration & Reporting

Maintain accurate customer records, pricing structures, and sales data

Assist with monthly sales reporting and reconciliation support

Assist with the execution and administrative coordination of wine launches, promotions, and seasonal programs.

Work closely with sales, hospitality, finance, production, and warehouse teams to support business objectives

Contribute ideas to improve order flow, communication,



and operational efficiency

Requirements
Required Skills & Experience

Passion for people and delivering hospitality

Strong organizational skills and attention to detail

Excellent written and verbal communication skills

Proficiency in Microsoft Office, particularly Excel and Outlook

Ability to prioritize multiple deadlines and work independently

Professional, positive, and customer-first approach

Preferred Qualifications

Experience in the wine, beverage, or hospitality industry is considered an asset

Experience with Ollie Order management system is an asset

Knowledge of BCLDB, wholesale distribution, and wine compliance processes is an asset

Familiarity with wine club operations and direct-to-consumer sales is beneficial

Compensation is a mix of base salary and commissions for a 35-hour work week. The successful candidate will also receive a monthly wine allocation.

Location
Oliver, British Columbia

Salary
$35,000 to $45,000 Base Salary & Commision

Position Summary
Stoneboat Vineyards is seeking a highly organized and hospitality-focused Sales Coordinator to support the processing, coordination, and fulfillment of wine sales across multiple sales channels. This role is critical to ensuring high levels of hospitality and smooth order management for our wholesale business partners.

The successful candidate will act as a central point of contact between sales, accounting, warehouse, and hospitality teams to ensure accurate order entry, timely deliveries, excellent customer service, and strong operational support.

This position is based in the Okanagan Valley and requires strong attention to detail, communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities
Order Processing & Sales Support

Process all incoming wine orders accurately and efficiently across wholesale, licensee and export channels

Enter and manage orders within internal systems, ensuring pricing, inventory allocation, and shipping details are correct





Coordinate order fulfillment with warehouse and logistics teams to ensure timely delivery

Prepare invoices, shipping documents, and supporting sales documentation

Ensure timely order tracking and fulfillment.

Monitor inventory availability and communicate supply constraints to internal teams and customers

Support the sales team with order tracking, customer follow-up, and account maintenance

Customer Service

Serve as an operational contact for customer inquiries related to orders, shipments, availability, and account support

Maintain and update customer account information, contact records, and sales notes within CRM systems

Maintain strong relationships with the intention of supporting customers through responsive communication, order coordination, and account servicing.

Resolve order discrepancies, shipping issues, and customer concerns in a professional and timely manner

Assist with occasional deliveries, trade tastings, and in-market activations throughout the Okanagan and surrounding regions

Administration & Reporting

Maintain accurate customer records, pricing structures, and sales data

Assist with monthly sales reporting and reconciliation support

Assist with the execution and administrative coordination of wine launches, promotions, and seasonal programs.

Cross-Department Collaboration

Work closely with sales, hospitality, finance, production, and warehouse teams to support business objectives

Contribute ideas to improve order flow, communication, and operational efficiency

Requirements
Required Skills & Experience

Passion for people and delivering hospitality

Robust organizational skills and attention to detail

Excellent written and verbal communication skills

Proficiency in Microsoft Office, particularly Excel and Outlook

Ability to prioritize multiple deadlines and work independently

Professional, positive, and customer-first approach

Preferred Qualifications

Experience in the wine, beverage, or hospitality industry is considered an asset

Experience with Ollie Order management system is an asset

Knowledge of BCLDB, wholesale distribution, and wine compliance processes is an asset

Familiarity with wine club operations and direct-to-consumer sales is beneficial

Compensation is a mix of base salary and commissions for a 35-hour work week. The successful candidate will also receive a monthly wine allocation.

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📌 Sales Coordinator & Order Desk (British Columbia)
🏢 Stoneboat Vineyards
📍 British Columbia