Elevate your career at OBSI as an Application Support Analyst specializing in Dynamics 365 in Toronto. This hybrid role supports vital financial services operations with a focus on application performance. As an Analyst, you'll work closely with various Dynamics applications, facilitating application support that enhances user experience and drives operational success.

You will engage in troubleshooting incidents, applying your technical skills to solve issues effectively. Being part of our creative team will allow you to contribute to continuous improvement initiatives while supporting the financial services sector. Key Responsibilities:
Troubleshoot and resolve application-related service requests
Conduct root cause analysis for recurring issues




Fulfill routine application changes and updates
Escalate unresolved issues to senior analysts
Document processes, user guides, and incident records Requirements:
Two or more years of technical support experience
Experience with Dynamics CRM and business processes
Effective written and verbal communication skills
Ability to work collaboratively in a team setting
Familiarity with financial services regulations considered a plus Enhance your skills while supporting OBSI’s mission of fair service delivery.

📌 Application Support Analyst Dynamics 365 Toronto (Canada)
🏢 Ombudsman for Banking Services and Investments
📍 Canada