Join Citi's Securities Services as an Application Support Analyst, focusing on critical data platform operations and client service delivery. This role offers a blend of hybrid work and technical engagement. Citi’s Data & Client Platforms team is expanding, and they need a Senior Production Support Analyst to provide operational excellence.

This position is essential for managing client-impacting incidents and analyzing data to enhance operational efficiency. You will coordinate incident management and work on modernization projects involving cloud adoption and streamlined services. Key Responsibilities:
Manage production support and incident investigations
Ensure seamless transitions with regional handovers




Communicate effectively with client-facing teams
Drive problem management to reduce incidents
Contribute to automation and monitoring improvements Requirements:
Minimum 5 years in production management or application support
Proficient with SQL for database troubleshooting
Experience with ITRS Geneos and its administration
Practical experience in scripting for operational tasks
Bachelor’s degree in relevant technical field Leverage your expertise at Citi, enhancing client services and supporting transformative platform changes.

📌 Application / Production Support Analyst Mississauga (Canada)
🏢 Citi
📍 Canada