Join BCES Global as an Implementation Specialist focused on our SaaS platform. Lead customer training and onboarding while enhancing user engagement and satisfaction.

This role is critical for ensuring clients adopt and optimize our services. The ideal candidate will have 3-5 years of experience in technical roles and project management. Key tasks include platform configurations, problem-solving, and customer support.

Key Responsibilities:
• Oversee full-cycle platform implementations for clients
• Maintain configuration standards and user setups
• Serve as primary support for platform users
• Escalate technical issues to development teams
• Conduct training and develop user documentation

Requirements:
• Bachelor's degree in a relevant field
• 3-5+ years of experience in technical customer-facing roles
• Demonstrated project management skills
• Solid problem-solving abilities
• Travel flexibility across North America

Enhance customer experiences as a key Implementation Specialist at BCES Global.
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📌 Implementation Specialist for SaaS Platform (Quebec City)
🏢 Socket.dev
📍 Quebec City