Elevate library partnerships as a Customer Success Manager at BiblioCommons. Join a mission-driven team dedicated to enhancing online library experiences for over 22 million users monthly.

In this impactful role, you will serve as the primary contact for library partner accounts. Your expertise with BiblioCommons products will drive adoption and support as libraries leverage digital services. Collaborate with the Customer Success Team to monitor trends, address escalated issues, and connect partners with critical resources.

Key Responsibilities:
• Act as a trusted advisor for library partner accounts
• Schedule and lead regular check-in calls with partners
• Document updates in BiblioCommons CRM effectively




• Facilitate regional meetups to strengthen community ties
• Present product updates at conferences and webinars

Requirements:
• Deep commitment to supporting public libraries
• Exceptional communication skills to engage diverse stakeholders
• Robust organizational skills and attention to detail
• Previous experience with BiblioCommons products preferred
• Ability to work independently and collaboratively

Bring your passion for public libraries and customer success to BiblioCommons' mission!
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📌 Customer Success Manager at BiblioCommons (Manitoba)
🏢 Incognito Software Systems
📍 Manitoba