Lead the Digital Service Desk team at Scarborough Health Network, ensuring top-notch technical support and customer service. This full time position manages critical IT operations across multiple sites.

As the Digital Service Desk Lead, you will oversee a dedicated team, managing technical support and ensuring continuous operational improvements. Your expertise will help maintain high service standards, with responsibilities spanning Tier 1 and Tier 2 support, escalation management, and vendor collaboration. You will be integral in implementing training programs while monitoring key performance metrics to optimize service delivery.

Key Responsibilities:
• Manage the Digital Service Desk team for 24/7 coverage
• Provide Tier 1 and Tier 2 support for clinical operations




• Track service desk metrics including user satisfaction
• Implement self-service and automation improvements
• Lead problem management for critical incidents

Requirements:
• University degree or 3-year diploma in IT
• 5 years of progressive healthcare IT experience
• Advanced knowledge of Active Directory and ITIL practices
• Endpoint management across Windows and macOS
• Relevant IT certifications such as CompTIA A+, Network+, or CCNA

Elevate your IT service management skills in a vibrant healthcare environment at Scarborough Health Network.
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📌 Digital Service Desk Lead at SHN (Ontario)
🏢 SHN Scarborough Health Network
📍 Ontario