Elevate customer interactions as a Bilingual Customer Service Advisor with Dermalogica, blending English and French to enhance client experiences. This hybrid role is dedicated to exceptional service and relationship building.

Dermalogica seeks a passionate advisor who will exceed customer expectations and support skin centers. Your focus will be on resolving complaints, processing orders via various channels, and promoting products. The ideal candidate thrives in a collaborative environment, bringing ideas for improved service and efficiency to the team.

Key Responsibilities:
• Process orders via phone, chat, and email efficiently
• Promote current products and upsell effectively
• Resolve customer service issues quickly and effectively
• Analyze customer data to prepare service reports
• Assist senior associates with projects and inquiries

Requirements:
• Bilingual in English and French
• Minimum high school diploma and customer service experience
• Strong communication and multi-tasking skills
• Proficient in Microsoft Office suite
• Knowledge of skincare is an asset

Drive customer satisfaction and engage with clients meaningfully at Dermalogica in Toronto.
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📌 Bilingual Customer Service Advisor in Toronto (Ontario)
🏢 Dermalogica Canada
📍 Ontario