We are seeking an energetic and organized Full-Time Cash Supervisor to oversee our front-end operations at the Chinook location. In this role, you will assist with the supervision of the cash team, ensure seamless checkout experiences for our guests, and maintain an inviting front-end environment. This position will be scheduled from Sunday to Thursday.
WORK PERFORMED DAILY SUPERVISION Planning and delegating the work of Cashiers including the scheduling of daily shift rotations to ensure all Cashiers are appropriately relieved when necessary and to ensure task variety to the team
Schedule daily breaks of Cashiers
Train new Cashiers and provide on-going training to members of the department
Setting expectations of performance and providing feedback to Cashiers in the moment regarding customer interactions and to ensure their compliance with cash procedures and best practices
Actively managing the work of Cashiers by engaging with them, assessing and supporting them and providing tools for development
Enforce policy adherence
Other duties as required
TILL OPERATIONS Facilitate final purchase or returns of goods from store by efficiently and quickly ringing through customer transactions
Order and receive cash
Preventative maintenance of compu-safe
Ensure pricing is correct
Problem solving and reporting any issues with tools provided for role including till and pin pad
Carefully bag, box, or wrap customer purchases
Redeem coupons
Receive payment by cash, debit cards and credit cards
Issue receipts, bag credits, or change due to customers.
Maintain clean and orderly till areas.




Adhere to a strict set of policies and procedures as outline by Community Natural Foods such as customer service, transactions, discounts and cash handling
Other duties as required
CUSTOMER SERVICE Greet customers entering the stores and at the tills. Engage with customers in accordance with their interest, being attentive to their needs
Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention.
Communicate sales and promotions, make sales referrals, cross-sell and introduce recent products and support in-store events
Oversee the Customer Service desk and all questions/comments from customers at the Customer Service Desk
Communicate with customers and members of the public with high level of professionalism and with a positive and friendly nature.
Answer customer questions as well as possible, and when answer is unknown work with customer to find a solution/answer
Utilize best practices when handling cash and other payment methods to ensure positive overall interaction
SUPERVISION RECEIVED Reports to the Cash and Events Manager; work is reviewed in terms of achievement of daily goals and application of knowledge, skills,



abilities and attitude
QUALIFICATIONS High School diploma preferred
1‐2 yeas of retail experience
Exceptional customer service skills
Proven numerical literacy
High EQ – developed ability to relate with people sensitively, tactfully, diplomatically, and professionally at all times
Friendly, positive attitude and high energy
Perceptive, attentive and detail oriented
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Technical aptitude – developed competency with POS, computers
Quantitative skills required for cash handling
Trouble shooting and problem solving mindset
Exceptional conflict resolution ‑ willingness to directly address concerns when they arise
Self motivated
Excellent organizational skills
Time management skills
High personal ethics and integrity
Ability to work well under pressure
Product knowledge and sales skills
Dependability
ESSENTIAL JOB FUNCTIONS Stand and walk for extended periods of time.
Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
Requirement to clearly see small detail on screen, paper and labels

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📌 Cash & Events Supervisor (Alberta)
🏢 Community Natural Foods
📍 Alberta