Job Title: Residential Manager
Location: Victoria, BC
Reports To: Director of Operations

About Us
At Integra Support Services, we support adults withdevelopmental disabilities, including individuals with complex needs and dualdiagnoses, to live meaningful and fulfilling lives through person-centeredcare.

We’re more than a workplace—we’re a community. Our team ofdedicated staff, leadership, families, and community partners work together tocreate supportive, inclusive, and positive environments where individuals canthrive.

Integra Support Services is proud to partner with CommunityLiving British Columbia (CLBC), a provincial Crown corporation that funds andoversees services for adults with developmental disabilities, ensuring highstandards of care and accountability.

About the Role
We’re looking for a dedicated and experienced ResidentialManager to join our team in Duncan.

As part of our leadership team, you’ll play a key role inoverseeing a range of programs that support individuals in both community-basedand residential settings. This position is responsible for the overalloperation, quality of care, and day-to-day management of assigned residentialhomes.

You’ll lead and support a team of support workers, ensureperson-centered services are delivered with excellence, and oversee essentialadministrative functions such as staffing, budgeting, and compliance. Mostimportantly, you’ll help create a safe, inclusive, and empowering environmentwhere individuals can thrive, build independence, and live with dignity.

What You’ll Do
Program & Service Delivery
Lead the day-to-day operations of residentialhomes, ensuring high-quality, person-centered care
Champion individualized support by aligningservices with each person’s goals, needs, and preferences




Continuously assess program effectiveness andimplement improvements
Promote community inclusion, life skillsdevelopment, and overall well-being

Staff Leadership & Development
Support recruitment, onboarding, and supervisionof support workers
Provide coaching, feedback, and performancemanagement to build a strong, capable team
Develop and manage staff schedules to ensureconsistent, quality coverage
Foster a positive, respectful, and collaborativeteam culture

Operations, Compliance & Risk Management
Manage program budgets responsibly, ensuringeffective use of resources
Maintain accurate documentation and reporting inline with agency and regulatory requirements
Ensure compliance with all applicablelegislation, policies, and licensing standards (CLBC)
Promote a strong culture of health and safety
Respond to incidents, concerns, and emergencieswith professionalism and urgency
Participate in audits, inspections, and qualityimprovement initiatives

Relationship & Stakeholder Management
Build strong relationships with families,caregivers, and community partners
Collaborate with healthcare professionals andexternal agencies
Keep senior leadership informed through regularupdates and reporting

About You
Qualifications
Diploma or degree in Social Services,Psychology, Human Services, or a related field (preferred)




Minimum 2 years of experience in communityliving or residential care
Previous leadership or supervisory experience isan asset
Valid Class 5 Driver’s Licence
Current First Aid certification
Valid TB test

Skills & Abilities
Strong understanding of person-centered planningand support practices
Solid experience with budgeting andadministrative responsibilities
Excellent leadership, communication, andproblem-solving skills
Highly organized with the ability to managecompeting priorities in a fast-paced workplace

Working Conditions
Primarily office-based, with regular visits toresidential homes
Flexibility to work occasional evenings,weekends, or be on-call as needed
Dynamic environment that requires responsivenessand sound decision-making

Schedule: Monday to Friday 9am to 4pm

Wages: $34 CAD- $36 CAD

Why Join Us
We’re committed to supporting ourteam both professionally and personally. When you join us, you can expect:

Comprehensive Benefits Package – Enjoyextended health and dental coverage to support your well-being.
Company Pension Plan – Plan for your futurewith our competitive retirement pension program.
Engaging Work Environment – Participate incompany events that foster connection, collaboration, and team spirit.
On-Site Parking – Hassle-free parking tomake your daily commute easier.

Integra is committed to upholding the values ofdiversity, equality and inclusion. We are committed to creating a diverseworkplace to represent the population we serve and to better meet the needs ofour stakeholders. Consider joining our team and being part of an innovative,inclusive and rewarding workplace. Multilingual skills and multiculturalcompetence are assets.

#J-18808-Ljbffr

📌 Residential Manager (Victoria) (British Columbia)
🏢 Integra Support Services
📍 British Columbia